Sale and Refund
Table of Contents
- COMPLETION OF THE SALES CONTRACT
- CANCEL THE ORDER AND REFUND WITHOUT QUESTIONS
- APPLICABLE LAW AND JURISDICTION
- RISK-FREE PRE-ORDER
- CHANGES AND UPDATES
- CONTACT US
The offer and sale of products on the www.tekandgrow.ca website and other related applications and sales platforms owned by “TT Vancouver Tek and Grow Inc.” or the offer and sale through third party sales platforms (collectively, the Site) are governed by the following General Terms and Conditions of Sale. The items purchased on the Site are produced, sold and marked by trademarks owned by “TT Vancouver Tek and Grow Inc.” with a single shareholder, with registered office in Vancouver, Canada.
1.1 These general conditions of sale are an integral and essential part of the purchase contract between “TT Vancouver Tek and Grow Inc.” and you (our customer). Your electronic submission of an order implies full knowledge of these General Conditions of Sale and their full acceptance.
1.2 If you do not agree with one or more terms contained in these General Conditions of Sale, you are requested to refrain from making purchases.
1.3 At the time of proceeding with the completion of the order, you will be advised that doing so implies the obligation to pay the price or the deposit indicated.
1.4 The purchase contract with “TT Vancouver Tek and Grow Inc.” is complete when “TT Vancouver Tek and Grow Inc.” receives your order electronically, subject to verifying the accuracy of the data it contains.
1.5 Once the purchase contract is complete, “TT Vancouver Tek and Grow Inc.” will process your purchase order by sending an email containing the order summary. However, this mail does not constitute automatic acceptance of the order. “TT Vancouver Tek and Grow Inc.” reserves the right to refuse orders from customers with whom there is an existing dispute regarding the payment of a previous order, who do not give sufficient guarantees of solvency, or orders that are incomplete, incorrect or if the products are unavailable on expected timeline. In these cases, “TT Vancouver Tek and Grow Inc.” will inform you by email that the contract has not been completed and that “TT Vancouver Tek and Grow Inc.” has not processed your order.
2.1 All prices of products displayed and indicated within the Site are inclusive of VAT and any other tax that may be applicable in connection with the sale, but do not include local customs duties, import taxes, taxes and customs brokerage fees. In fact, for certain destinations, upon arrival at the border of your country the contents of the order may be subject to customs duties (which may include taxes, duties, management fees, remuneration of customs brokers, etc.), the payment of which is at your expense, as the recipient of the order. “TT Vancouver Tek and Grow Inc.” does not have the ability to calculate these customs duties in advance, therefore we advise you to contact the relevant local authorities or the local customs office for detailed information before placing your order.
2.2 The cost of shipping, transport, or other applicable additional costs, except those enumerated in clause 2.1 hereof, will be clearly indicated and displayed before completion of the order.
2.3 Product prices may be subject to change. As a customer, you are required to review the final sale price (which is clearly indicated) before submitting the order. Any obvious price error stated on the Site, compared to the commonly known price of the selected product, entitles “TT Vancouver Tek and Grow Inc.” not to confirm the shipment and proceed with an immediate refund. A refund will be given to the value of the purchase price paid with no entitlement to oppose this.
3.1 Similarly, “TT Vancouver Tek and Grow Inc.” is not responsible for any fraudulent or illegal use that may be made by third parties, credit cards, cheques and other means of payment, upon payment of the purchased products. “TT Vancouver Tek and Grow Inc.”, at no time during the purchase process is able to know your credit card number because, as we open a secure connection, it is transmitted directly to the banking service.
3.2 The essential characteristics of the products are presented on the Site for each product page. The images and colors of the products offered for sale may however differ slightly due to the Internet browser and the monitor used, the differ between product renderring and the real product after launched. However, “TT Vancouver Tek and Grow Inc.” will update you at every phase of the product development.
4.1 As a customer, you can cancel the order at any time before the shipping day to withdraw from the contract with no questions asked money-back guarantee.
4.2 Before the end of the withdrawal period, as determined above, you can make an explicit declaration of your decision to withdraw from the contract which needs to be communicated via email to firstname.lastname@example.org, including details of what you ordered, your name and address.
4.3 The refund will be activated by “TT Vancouver Tek and Grow Inc.” in the shortest possible time and within 7 business days of the confirmation e-mail to cancel your order. “TT Vancouver Tek and Grow Inc.” will reimburse the customer using the same payment method the customer used for the purchase of the returned products unless if not possible or otherwise indicated by the customer.
Any dispute concerning the application, execution, interpretation and violation of purchase contracts stipulated through www.tekandgrow.ca or any other platforms of “TT Vancouver Tek and Grow Inc.” is subject to Canada law.
Risks of the pre-order:
- The differ between product images on the Site and the real product after launched due to the real color of materials at the production phase and the change of product form to meet the manufacture phase.
- The timeline of building, developing, manufacturing and shipping the product maybe not meet due to the impact of Covid-19 pandemic.
However, buyer will face risk-free, because we will update timely the real picture of the product during developing phases. And if the final product do not meet buyer’s expectation, buyer can cancel the order at any time before the shipping day, and we will refund all your paid pre-orders.
“TT Vancouver Tek and Grow Inc.” reserves the right to modify the Site, the policies and these General Conditions of Sale, at any time, to offer new products or services, or to comply with legal or regulatory provisions. By accessing the Site and submitting an order you will adhere to the policies and terms of the General Conditions of Sale from the point the order is placed, unless there are retrospective changes to applicable law (in this instance, this will apply to the orders you have previously made). If any provision of these Conditions is held to be invalid, null or for any reason unenforceable, this condition will not affect the validity and effectiveness of the other provisions.
In order to receive further information regarding use of the Site, or if you have questions or comments about this policy, please contact us via the contact details below:
TT Vancouver Tek and Grow Inc.
Suite 420 – 744 West Hastings St.,
Vancouver, BC, V6C 1A5, Canada